Any cremains not needed for the relic are either returned to you, or handled according to your written instructions. We never discard or mix cremains.

Yes. Many families choose separate relics for people and pet cremains. We handle all cremains with the same respect, whether they honor a person or a pet.

We usually need only a small portion of the cremains. Exact amounts vary by relic style; we explain this clearly in your care kit so you can decide what feels right.

From the time we receive cremains to the moment your relic is shipped, it typically takes X–Y weeks. We’ll give you an estimated timeframe when your order is placed.